Shop by category  

Economics

   
  • 1st edition

    1 issue  /  $34.89 NZ



    Everything I Know about Marketing I Learned From Google

    You know you’ve hit it big when your namebecomes a verb—and no one knows thatbetter than Google. In just over 10 years,Google has become the world’s most valuablebrand, consistently dominating its category andgenerating $6 billion in revenue per quarter. How does Google do it? In a word: marketing. You may not think Google does much marketing.Indeed, it doesn’t do a lot of what has traditionallybeen viewed as marketing. But in today’s digitalworld, marketing has taken new shape—andGoogle is at the cutting edge. In Everything I Know about Marketing I Learnedfrom Google, digital marketing expert AaronGoldman offers 20 powerful lessons straightfrom Google’s playbook. Taking you deep intothe inner workings of the Googleplex (which aresimpler than you think), Goldman provides theknowledge and tools you need to build and growyour brand (which is also simpler than you think). Along the way, he shows how Google’s tacticsare being used by a wide range of successfulcorporations, from Apple to Zappos. Key principlesinclude: * Tap into the Wisdom of Crowds: Get the signalsyou need directly from your customers * Keep It Simple, Stupid: Craft messagespeople can grasp in a nanosecond andpass along * Don’t Interrupt: Join the conversation—but avoid disrupting it * Act Like Content: Provide value, notsales pitches * Test Everything: Take no detail of your programfor granted; you can always improve * Show Off Your Assets: Distribute yourbrand everywhere
  • 1st edition

    1 issue  /  $32.30 NZ



    Wooden on Leadership : How to Create a Winning Organizaion

    "<p><b>A <i>Wall Street Journal</i> Bestseller</b></p><p><b>A compelling look inside the mind and powerful leadership methods of America&#8217;s coaching legend, John Wooden </b></p><p><i>""Team spirit, loyalty, enthusiasm, determination. . . . Acquire and keep these traits and success should follow.""</i><br>--Coach John Wooden</i></p><p> John Wooden&#8217;s goal in 41 years of coaching never changed; namely, to get maximum effort and peak performance from each of his players in the manner that best served the team. <i>Wooden on Leadership</i> explains step-by-step how he pursued and accomplished this goal. Focusing on Wooden&#8217;s 12 Lessons in Leadership and his acclaimed Pyramid of Success, it outlines the mental, emotional, and physical qualities essential to building a winning organization, and shows you how to develop the skill, confidence, and competitive fire to &#8220;be at your best when your best is needed&#8221;--and teach your organization to do the same.</p><p>Praise for <i>Wooden on Leadership</i>:</p> <p>&#8220;What an all-encompassing Pyramid of Success for leadership! Coach Wooden&#8217;s moral authority and brilliant definition of success encompass all of life. How I admire his life&#8217;s work and concept of what it really means to win!&#8221;<br>--Stephen R. Covey, author, <i>The 7 Habits of Highly Successful People</i> and <i>The 8th Habit: From Effectiveness to Greatness</i></p><p>&#8220;<i>Wooden On Leadership</i> offers valuable lessons no matter what your endeavor. 'Competitive Greatness' is our goal and that of any successful organization. Coach Wooden&#8217;s Pyramid of Success is where it all starts.&#8221;<br>--Jim Sinegal, president & CEO, Costco</p>"
  • 1st edition

    1 issue  /  $36.18 NZ



    Hundred Percenters: Challenge Your Employees to Give It Their All, and They'll Give You Even More

    We’ve all heard the saying that a happyemployee is a motivated employee. Butwhat if that’s not true? Leadership IQ CEO Mark Murphy says the“happy employee” philosophy doesn’t work.A study of more than 500,000 leaders and employeesshows that despite the billions of dollarsorganizations spend to satisfy and engageworkers, 72% of employees admit they’re stillnot giving their best effort at work. Rather,it’s leaders who focus on making their peoplegreat—not happy—who inspire HundredPercenter performance. If you talk to the employees behind today’sgreat innovations, you’re unlikely to hear, “Iwas inspired by a boss who coddles me.” Insteadyou’d probably hear, “My boss challengesme and pushes me past my limits.” Mostworkplaces are brimming with untapped talent—only it’s suppressed by leaders who failto connect with and challenge employees tounleash their true potential. Here are just a few of the big ideas in HundredPercenters: * The harder the goals you set, thebetter your employees will perform * You should never use a ComplimentSandwich to deliver feedback * Talented Terrors—people with greatskills and a bad attitude—can destroyyour company culture * Before you can start motivatingHundred Percenters, you have tostop demotivating them * You should never ask your employeesif they’re “satisfied”
  • 1st edition

    1 issue  /  $45.24 NZ



    Stabilizing an Unstable Economy

  • 1st edition

    1 issue  /  $38.77 NZ



    The McKinsey Engagement: A Powerful Toolkit For More Efficient and Effective Team Problem Solving

    <p>The third volume in the internationally bestselling McKinsey Trilogy, <i>The McKinsey Engagement</i> is an action guide to realizing the consistently high level of business solutions achieved by the experts at the world&#8217;s most respected consultingfirms.</p><p>Former consultant Dr. Paul Friga distills the guiding principles first presented in the bestselling <i>The McKinsey Way</i> and the tested-in-the-trenches methodologies outlined in <i>The McKinsey Mind</i>, and combines them with many of the principles and procedures implemented by the military and other organizations. The result is nothing less than the business equivalent of a <i>Special Forces Field Manual</i>.</p><p>True to its stated goal of arming consultants and corporate problem solvers with a blueprint for achieving consistently phenomenal results, <i>The McKinsey Engagement</i> is short on theory and long on action. Each chapter focuses on one element in the celebrated TEAM FOCUS problem-solving model and features a concise discussion of a key concept or principle, followed by:<ul><li>Clear rules of engagement<li>A set of operating tactics<li>Sophisticated problem solving tools<li>Easy-to-follow action steps<li>Exercises, checklists, and training tips<li>War stories and best practices case studies</ul><p>A toolkit for bringing clarity, discipline, and purpose to all your problem-solving and change management initiatives, <i>The McKinsey Engagement</i> is an indispensable guide for consultants, as well as for executives, managers, students, and corporate trainers.
  • 1st edition

    1 issue  /  $38.77 NZ



    Toyota Kata: Managing People for Improvement, Adaptiveness and Superior Results

    This game-changing book puts you behind the curtain at Toyota, providing new insight into the legendary automaker's management practices and offering practical guidance for leading and developing people in a way that makes the best use of their brainpower. Drawing on six years of research into Toyota's employee-management routines, Toyota Kata examines and elucidates, for the first time, the company's organizational routines--called kata--that power its success with continuous improvement and adaptation. The book also reaches beyond Toyota to explain issues of human behavior in organizations and provide specific answers to questions such as: * How can we make improvement and adaptation part of everyday work throughout the organization? * How can we develop and utilize the capability of everyone in the organization to repeatedly work toward and achieve new levels of performance? * How can we give an organization the power to handle dynamic, unpredictable situations and keep satisfying customers? Mike Rother explains how to improve our prevailing management approach through the use of two kata: Improvement Kata--a repeating routine of establishing challenging target conditions, working step-by-step through obstacles, and always learning from the problems we encounter; and Coaching Kata: a pattern of teaching the improvement kata to employees at every level to ensure it motivates their ways of thinking and acting. With clear detail, an abundance of practical examples, and a cohesive explanation from start to finish, Toyota Kata gives executives and managers at any level actionable routines of thought and behavior that produce superior results and sustained competitive advantage
  • 1st edition

    1 issue  /  $32.30 NZ



    Executive Presence: The Art of Commanding Respect Like a CEO

    An expert in coaching high-level players inthe art of perception management, HarrisonMonarth reveals the critical difference betweenCEOs and those of us who wish to beCEOs. It’s not a matter of intelligence, connections,or luck. It can be summed up in twowords: executive presence. While most of us toil in obscurity and expectgreat things to follow, those on the path tocorporate leadership spend their time perfectingthe types of leadership communicationskills that generate respect and get others toshare their vision. They use these skills toestablish how they are perceived by others andto manage their reputation throughout theorganization. In other words, these soon-tobetop players have developed the presenceof an executive through careful imagemanagement—and they make sure they havethe goods to back it up. In Executive Presence, Monarth shows how youcan seize control of your own career using thesame skills. Inside, he explains how to: * Accurately “read” people andpredict their behavior * Influence the perceptions of others * Persuade those of opposing viewsto your side * Create and maintain a personal“brand” * Manage and control your onlinereputation * Perform damage control whenthings go wrong
  • 1st edition

    1 issue  /  $33.59 NZ



    The New Gold Standard : 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

    <p><b>Discover the secrets of world-class leadership!</b></p><p>When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.</p><p><i>The New Gold Standard</i> takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as:</p><ul><li>Understanding the ever-evolving needs of customers<li>Empowering employees by treating them with the utmost respect<li>Anticipating customers' unexpressed needs and concerns<li>Developing and conducting an unsurpassed training regimen</ul><p>Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them.</p><p><i>The New Gold Standard</i> weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.</i>
  • 1st edition

    1 issue  /  $38.77 NZ



    The Product Manager's Field Guide : Practical Tools, Exercises, and Resources for Improved Product Management

    <p>The ideal companion to the author's bestselling <i>The Product Manager's Handbook</i>, <i>The Product Manager's Field Guide </i>expands upon the overview and the responsibilities of product managers and delves into specific skills, abilities, and competencies to help them improve their performance. It provides readers with tools and exercises for functions such as marketing, planning, forecasting, and new product development and offers step-by-step instructions for activities designed to monitor and assess product-planning efforts.</p>
  • 1st edition

    1 issue  /  $38.77 NZ



    Leadership Without Excuses: How to Create Accountability and High-Performance (Instead of Just Talking About It)

    There are three kinds of employees: Some areSaints; they’re always accountable. Some areSinners; they’re never accountable. But mostare Save-ables; sometimes they make goodchoices, sometimes they don’t. What makesthe diff erence? Leadership without Excuses hasthe answers. Jeff Grimshaw and Gregg Baron help youput an end to the Save-ables’ poor choicesand excuse-making—and convert them intoSaints. The secret is to communicate clear andcredible expectations, create compelling consequences,and lead conversations groundedin reality. In order to save the Save-ables, you need to: * BOOST THE CLARITY AND CREDIBILITYOF YOUR HIGH EXPECTATIONS * REWARD WHAT YOU WANT TO SEEMORE OF—AND STOP TOLERATINGWHAT YOU DON’T * PROMOTE PERSONAL OWNERSHIP WHILESTRETCHING YOUR PEOPLE * TAP INTO HIDDEN SOURCES OF MOTIVATION * USE YOUR AUTHORITY EFFECTIVELY—BUT WISELY * TREAT MISTAKES AS INTELLECTUAL CAPITAL * PREVENT EXCUSES BEFORE THEY HAPPEN There’s no excuse for putting up with excuses.Leadership without Excuses is for anyone whoactually wants to do something about it. It’sthe definitive guide to taking excuses outof the system and creating an environmentwhere accountability and performance areconsistently high. With this game-changingguide, you’ll stop the excuses in their tracksand put your team on the path to success. Find out more at www.takeawayexcuses.com
  • 1st edition

    1 issue  /  $51.71 NZ



    Crisis Leadership Now: A Real-World Guide to Preparing for Threats, Disaster, Sabotage, and Scandal

    Why do some managers shine during a high-level crisis while others stumble? Those who have an action plan in place are the ones who can react quickly, manage rumors, and respond to victims and stakeholders sincerely and adequately while keeping their organization afloat. Leading crisis management expert Laurence Barton has spent more than two decades consulting with top companies on how to anticipate and respond to workplace threats and tragedies. In Crisis Leadership Now he offers concrete solutions for managing disruptive events-from industrial accidents and acts of violence to embezzlement, product recalls, and terrorism. Barton takes you through his journey of advising senior executives on crisis events and examines: * The characteristics that define a true crisis * Proven strategies to help you understand andrespond to early warning signals * Ways to mitigate threatening situations * How to effectively communicate your decisionsin a timely manner to employees, shareholders,customers, and other constituencies In this forward-looking guide, Barton applies his corporate insider's insight to numerous case studies, demonstrating how such catastrophes happen to real companies and real people every day. These studies form a framework for building crisis management thinking into your company's strategic toolbox. Anticipating all forms of trouble, advising senior management and boards of directors about potential events, and devising a business recovery plan will allow your organization to rebound should tragedy strike. Barton has also created an indispensable sample crisis management plan, and includes detailed templates for addressing a wide spectrum of incidents and threats. Arming you with an arsenal of strategies, tools, and know-how, Crisis Leadership Now ensures that your company's leaders will demonstrate confidence and implement solutions in the midst of chaos.
  • 1st edition
  • 1st edition

    1 issue  /  $36.18 NZ



    SPIN-FREE ECONOMICS

    With technology and globalization advancing at breakneck speed, the world economy becomes more complex by the day. Activists, politicians, and media enablers—conservative and liberal, left and right, informed and just plain wrong—consistently seize this opportunity to present woefully simplistic explanationsand hype the latest myths regarding issues affecting the economy. Their purpose is not to educate but to advocate and, in many cases involving the media, manufacture outrage to drive ratings higher. So, where can you find the truth about today’s economy and how it affects you? Turn off the TV, put down the magazine, log off the Internet—and read this book. Spin-Free Economics places the current economic debates where they belong: in the middle of the road. With no political ax to grind, Nariman Behravesh takes a centrist approach to explain how today’s economic issues affect individuals and businesses. Along the way, he debunks myths regarding the effects of immigration, unemployment, regulation, productivity, education, health care, and other headline issues. Spin-Free Economics answers today’s most pressing questions, including * Will more regulation prevent financial crises? * Are outsourcing and foreign ownership good or bad for Americans? * Should we fear or embrace Asia’s emerging economic powers? * Is aid or trade the solution to global poverty?
  • 1st edition

    1 issue  /  $32.30 NZ



    Jack Welch and The 4 E's of Leadership : How to Put GE's Leadership Formula to Work in Your Organizaion

    <p><i><b>Proven leadership lessons from the author of the international bestseller </i>The Welch Way<i></b></i></p><p><b>Techniques Jack Welch used to create great leaders and drive unprecedented financial performance</b></p><p>Jack Welch and GE used the celebrated 4e model to measure leadership potential and enhance profitability at every level of the organization. <i>Jack Welch and the 4 E's of Leadership </i>delivers a thought-provoking and in-depth analysis of this signature model. Pragmatic and handson, it explains how the model helped Welch to consistently spot 4e leaders--individuals with energy, the ability to inspire others, and the talent to consistently make the difficult decisions and meet financial goals.</p><p><i>Jack Welch and the 4 E's of Leadership </i>reveals how the 4e model helped GE's best and brightest eliminate bureaucracy, hire and promote energetic people, find new ways to increase the organization's customer-centricity, and more. Beyond the nuts and bolts of the 4e model, however, it outlines a step-by-step blueprint anyone can follow to stock an organization with performance-ready leaders and leaders-in-training.</p><p>Examples include:</p><ul><li>How to recognize and encourage each of the 4e's--Energy, Energizers, Edge, and Execute<li>Leadership theories of Drucker, Senge, and others, and how they support and validate Welch's 4e model<li>Seven rules for successfully driving change, and leveraging it to gain long-term competitive advantage<li>Leadership lessons of the 4e all-star executive team<li>Valuable implementation insights on virtually every page, along with a "4e leader to-do" list</ul><p>Jack Welch is universally recognized as the greatest CEO of his era. In <i>Jack Welch and the 4 E's of Leadership</i>, bestselling author Jeffrey A. Krames examines Welch's seminal 4e leadership model and provides a penetrating and uncompromising look at how to recognize and develop authentic leaders.</p>
  • 1st edition

    1 issue  /  $32.30 NZ



    It's Not a Glass Ceiling, It's a Sticky Floor: Free Yourself From the Hidden Behaviors Sabotaging Your Career Success

    This book will show you how to get unstuck from these common traps. You'll discover how other successful women have managed to break out of middle management jobs to grab the top leadership positions. You'll hear hard-won advice from working mothers who also happen to be CEOs, including proven tricks of the trade when it comes to juggling career and family. You'll learn how to conquer your insecurities, transform your thinking, tailor your behavior, and demand the kind of professional recognition you deserve. There's even a section of fill-in charts and checklists at the end of the book to help you stay on track, in control, and on the rise. Once you've freed yourself from life's sticky floors, there's nowhere to go but up.
  • 1st edition

    1 issue  /  $38.77 NZ



    The Inspiring Leader: Unlocking the Secrets of How Extraordinary Leaders Motivate

    <p>In their bestselling work <i>The ExtraordinaryLeader</i>, performance thought leaders JohnZenger and Joseph Folkman revealed the 16key competencies that separate the top 10percent of leaders from the rest. Since thatbook&#8217;s publication, they and coauthor ScottEdinger discovered, through an extensivestudy conducted over four years, that leaderswho possessed the ability to inspire and motivateoutperformed all others.</p><p>The authors found that the impact of inspiringand motivating others is consistent acrossdifferent kinds of organizations and withindifferent cultures. <i>The Inspiring Leader</i> revealsthe authors&#8217; newest proprietary research onhow top leaders inspire teams to greatness.It discusses the behaviors exhibited by themost successful leaders and includes adviceon how to implement them. Drawing fromstatistically significant data and objective empiricalevidence, the book shows how to:<ul><li>Establish a clear vision and direction<li>Use the power of emotions<li>Create stretch goals for your team<li>Foster innovation and risk taking<li>Encourage teamwork and collaboration<li>Champion change, and much more</ul><p>Zenger, Folkman, and Edinger lay out thestrategies and concepts used by the world&#8217;sgreatest leaders to motivate their teams. With<i>The Inspiring Leader</i> as your guide, you willlearn how to put those strategies to work inyour own business.</p>
  • 1st edition

    1 issue  /  $28.41 NZ



    20 Minutes to a Top Performer: Three Fast and Effective Conversations to Motivate, Develop, and Engage Your Employees

    The key to long-term organizational success isthe ability to move employees to action. Easiersaid than done, right? Not really. All it takes is threesimple 20-minute conversations. Alan Vengel has spent 25 years helping Fortune 500companies empower their employees to perform atpeak efficiency, generating measurable resultsorganization-wide. Now, in 20 Minutes to a TopPerformer, Vengel shares the secret to his and hisclients’ success: good old-fashioned communication.Inside, he explains how to engage youremployees through specific, focused conversations,of which there are exactly three: Coaching: Focusing on performance and feedback Motivating: Focusing on engagement and interests Mentoring: Focusing on support and development Vengel dissects these types of conversations toilluminate how, why, and when to initiate each one.The conversations are not meant to be technical.They won’t be uncomfortable or combative. They willsimply be . . . conversations. And you’ll be surprisedat how quickly you see results. Your people will becomebetter team players, take greater enjoyment intheir work, tackle problems with verve, and, in theend, contribute valuable talent to your organizationfor the long term.
  • 1st edition

    1 issue  /  $45.24 NZ



    High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience

    In her groundbreaking book The SouthwestAirlines Way, Jody Hoffer Gittell revealedthe management secrets of the companyFortune magazine called “the most successfulairline in history.” Now, the bestsellingbusiness author explains how to apply thosesame principles in one of our nation’s largest,most important, and increasingly complexindustries. High Performance Healthcare explains the criticalconcept of “relational coordination”—coordinating work through shared goals,shared knowledge, and mutual respect.Because of the way healthcare is organized,weak links exist throughout the chain ofcommunication. Gittell clearly demonstratesthat relational coordination strengthens thoseweak links, enabling providers to deliver highquality, efficient care to their patients.Using Gittell’s innovative management methods,you will improve quality, maximizeefficiency, and compete more effectively.
  • 1st edition

    1 issue  /  $33.59 NZ



    Jeff Immelt and the New GE Way: Innovation, Transformation and Winning in the 21st Century

    When it was announced in late 2000 that Jeff Immelt would be taking the helm of GE, some skeptics were quick to voice their reservations about the future of the company after Jack Welch. Not only were Welch's shoes particularly large ones to fill, but the economy was dallying with recession, China and India were taking their first giant steps into the global economy, and just four days into Immelt's tenure came the biggest game changer of all: 9/11. The hand-wringing, it turned out, was all for nought. During Immelt's first seven years on the job, GE's revenues increased by more than 60%, its profits doubled, and the company solidified its status as the world leader in technological innovation. Written with the full cooperation of Immelt and GE senior executives, Jeff Immelt and the New GE Way tells the amazing story of how Immelt defied the skeptics and successfully reengineered one of the world's oldest and largest global conglomerates to meet the challenges of the 21st century. It offers an unparalleled opportunity to learn how it's done from a master, detailing the trendsetting innovations Immelt pioneered that have made his vision a reality, including: * Mandating non-stop, company-wide innovation * Making customers partners in growth through Customer Dreaming Sessions * Developing region-specific products and services * Partnering with the most promising new-technology upstarts * Going green with a hugely successful Ecomagination initiative * Fostering a non-stop learning environment
  • 1st edition

    1 issue  /  $25.83 NZ



    Just Ask Leadership: Why Great Managers Always Ask the Right Questions

    <p><i>John T. Chain, Jr., rose from a second lieutenantto four-star general and led ournational missile defense program.</i></p><p><i>Mike Harper led ConAgra Foods from$636 million to $20 billion in 20 years andincreased its stocks value 150 times over.</i></p><p>Ask Gary Cohen what these remarkable leadershave in common and his answer will bestraightforward: They use questions to generatefresh ideas, inspire committed action, andbuild an army of forward-thinking leaders.</p><p>In <i>Just Ask Leadership</i>, Cohen steers you awayfrom the all-too-common idea that if youdon&#8217;t assert yourself with strong statements,you will not be respected. On the contrary,statistics prove that 95 percent of employeesprefer to be asked questions rather than betold what to do. Involving employees andcolleagues in decision making processesbuilds an environment rich with energy, excitement,and innovative problem solving.</p><p><i>Just Ask Leadership</i> outlines not only specificquestions to ask in certain contexts, but alsohow to implement question-based leadershipas a whole. Learn how to<ul><li>Spend more time onlong-term goals&#8212;and lesson short-term crises<li>Build a culture of accountability<li>Create unity and trust throughoutyour workforce<li>Steer decision making to the mostappropriate parties<li>Develop rapport while instillingrespect</ul><p>When you ask questions, you show respect&#8212;and you are respected in turn. It is thatsimple.</p><p>A combination of Cohen&#8217;s proven expertiseand interviews with nearly 100 highly effectiveleaders, <i>Just Ask Leadership</i> explains howto harness the power of questions to makeyour organization more competitive, moreprofitable, and a better place to work.</p>
SHOW MORE
* Price subject to applicable taxes (VAT)